Standard terms and conditions
- Applicable Law & Jurisdiction: Our engagement, services schedule, and terms are governed by English law. Both parties agree to the exclusive jurisdiction of English courts for any dispute. Parties waive the right to object to the chosen forum.
- Client Identification: To comply with UK anti-money laundering laws client information may be requested and retained, including database searches.
- Complaints: If you have a complaint contact our complaints department at complaints@citymill.co.uk and we’ll look into your complaint carefully and promptly.
- Confidentiality: Communication is confidential and unless authorised by you we’ll only disclose your information if legally required do to so.
- Conflicts of Interest: We’ll disclose any conflicts and if unresolvable we may cease services to ensure your interests are protected.
- Data Protection: We comply with the Data Protection Act 2018. Personal data may be processed for engagement services, legal compliance, and more.
- Disengagement: If we resign a disengagement letter will clarify our responsibilities. A lack of contact will be deemed a disengagement by you.
- Communication: By default we use electronic communication and the risks associated with electronic communication are deemed to be understand and accepted.
- Fees: All fees quoted are exclusive of VAT and are based on expertise, time, and risk. Fixed fees are estimates for the first year only and may be revised if our initial estimates prove inaccurate. Fees will increase annually in line with the Consumer Prices Index (CPI) and may be adjusted for changes in the time, expertise, or risk required to deliver the services.
- Refunds: All fees and payments are non-refundable.
- Payment: Fees are payable within 7 days. Late payment may incur interest, and if payment is more than 30 days late service may be suspended.
- Personal Guarantee: Where services are provided to a limited company or partnership, the directors or partners personally guarantee payment of any fees in the event the company or partnership is unable to pay.
- Intellectual Property: We retain copyright. Usage of our name requires prior consent.
- Interpretation: Any provisions voided will not affect the contract’s remaining provisions. Provisions in the engagement letters and schedules of services take precedence in conflicts.
- Internal Disputes: We serve the business as a whole and unless agreed otherwise we will serve the board of directors.
- Lien: We reserve the right to withhold documents until fees are paid.
- Limitation of Liability: Our liability is limited to direct losses caused by negligence. Maximum aggregate liability will be capped at the fee charged for the specific task. We’re not liable for third-party actions, or if information provided is late, misleading or incomplete.
- Legal Responsibility: Clients are responsible for accurate and timely filings and payments.
- Reliance on Advice: Only written advice with a Unique Advice Reference (“UAR”) should be relied upon. We’re not liable if you act on our advice without verifying its current relevance or for losses due to subsequent legal changes.
- Implementation: We’ll only assist with implementing advice if instructed to do so.
- Limitation of Third-Party Rights: Our advice is for client use only, unless agreed otherwise in writing.
- Statutory Obligations: We’re authorised to correct HMRC errors. No liability arises from compliance with statutory duties.
- Period of Engagement: Our work starts upon your acceptance and will not be responsible for prior periods unless agreed, and will continue until termination.
- Termination : Termination requires a month’s notice, unless due to non-cooperation, or if we believe you have provided misleading information, or if we are legally required to do so. We will not liable for any consequences resulting from the termination and if a minimum service period was agreed the remaining balance will be due on termination.
- Retention of Papers: Clients must retain their own records and should provide copies, not originals. We may destroy documents after 7 years or 1 year post-engagement without notice.
01 February 2025
City Mill