Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. About Us

Citymill (“we”, “us”, “our”) provides professional services. We are the data controller responsible for handling your personal data. For questions about this policy, please contact us via the contact form on our website.

3. How We Collect Your Data

We collect personal data in the following ways:

  • When you contact us by email, phone, or post.
  • When you engage us to provide services.
  • From third parties, such as HMRC or Companies House.
4. What Data We Collect

We may collect:

  • Name, address, and contact details.
  • Financial and tax information.
  • Employment details.
  • Any other data needed to provide our services.
5. How We Use Your Data

We use your data to:

  • Provide and manage our services.
  • Fulfil legal obligations, such as tax reporting.
  • Communicate with you about your account.
  • Improve our services.
6. Sharing Your Data

We only share your data when necessary, such as with:

  • HMRC or other regulators.
  • Subcontractors assisting in our services.
  • Legal or professional advisers.

We will never sell your data to third parties.

7. Retaining Your Data

We keep your data for as long as necessary to:

  • Fulfil our services.
  • Comply with legal and regulatory requirements (typically seven years after our relationship ends).
8. Your Rights

You have the right to:

  • Access the data we hold about you.
  • Request corrections to inaccurate data.
  • Ask us to delete your data in certain circumstances.
  • Object to the use of your data for marketing purposes.

To exercise these rights, please contact us using the details provided above.

9. Data Security

We use secure systems and processes to protect your data. While no system is 100% secure, we recommend you also take steps to protect your information.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated to you.

11. Complaints

If you have concerns about how we handle your data, please contact us. If you’re not satisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.